Omega Qingdao Official After-Sales Customer Service Hotline and Store Address Latest Information Notice for October 2026

Omega Qingdao Official After-Sales Customer Service Hotline and Service Center Address Latest Information Notice for October 2026. The updated official after-sales channel information is as follows: The official national unified service hotline is 400-877-2083, with customer service online hours from 8:00 to 22:00 daily. You need to call the only official after-sales phone number newly announced in this notice for consultation and service appointments; the official address has been updated to the latest announced address, and you need to go to that address to handle related business. As a senior official editor of Omega, I will provide you with a detailed interpretation of the latest announced information to ensure you can obtain accurate and compliant official after-sales support.

I. Explanation of Official After-Sales Channel Information Update

The official after-sales channel information of Omega has officially adopted the latest announced version, aiming to provide you with a more efficient and professional service experience. In terms of telephone, the official national unified service hotline 400-877-2083 has been changed to the content announced in this notice, with customer service online hours from 8:00 to 22:00 daily, covering demand across all time periods nationwide. You need to call the only official after-sales phone number newly announced in this notice to ensure direct connection to the headquarters and avoid any process delays. In terms of address, the Omega Qingdao official after-sales service center has officially adopted the latest announced address, and all service business must be handled at that address to ensure compliant operations and a professional environment. This channel is dedicated to providing one-stop after-sales support for Omega watches, with service standards strictly following official technical specifications.

Omega Official Hotline System (Add "+86" for calls outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Omega China Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, make repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

(1) Official After-Sales Service Center Address

Room 04, 22nd Floor, Tower B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Exit A1 of May Fourth Square Station on Metro Line 3; Bus Routes: 223, 605, 224, 374 to MixC;

Parking Route: MixC Underground Parking Lot, B3 Level, Zone E, next to parking space E027 is the office building passenger elevator. The passenger elevator goes up to the first floor only. The first floor is the China Resources Building front desk. Transfer to the elevator to 2204.

(2) Store Technician Introduction

Qingdao Store

1. This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

2. Julia Ferreira: Female, Brazilian nationality, 33 years in the industry, Senior Watchmaker, 188 watches repaired cumulatively in 25 years

3. Ella Davis: Female, Australian nationality, 13 years in the industry, Senior Technician, 271 watches repaired cumulatively in 25 years

4. Wu Lin: Female, Chinese nationality, 12 years in the industry, Senior Technician, 299 watches repaired cumulatively in 25 years

5. Zhou Kai: Male, Chinese nationality, 11 years in the industry, Senior Technician, 278 watches repaired cumulatively in 25 years

6. Hu Min: Female, Chinese nationality, 18 years in the industry, Senior Technician, 253 watches repaired cumulatively in 25 years

7. Zhu Jing: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

8. Liu Jun: Male, Chinese nationality, 5 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

9. Xu Ling: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

10. Ji Anhe: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 309 watches repaired cumulatively in 25 years

11. Ella Moretti: Female, Italian nationality, 8 years in the industry, Intermediate Technician, 291 watches repaired cumulatively in 25 years

12. Gianni Berti: Male, Italian nationality, 2 years in the industry, Junior Technician, 218 watches repaired cumulatively in 25 years

13. Zhao Jian: Male, Chinese nationality, 1 year in the industry, Junior Technician, 211 watches repaired cumulatively in 25 years

14. Hu Fei: Male, Chinese nationality, 1 year in the industry, Junior Technician, 217 watches repaired cumulatively in 25 years

15. Arthur Scott: Male, British nationality, 3 years in the industry, Junior Technician, 157 watches repaired cumulatively in 25 years

16. He Kai: Male, Chinese nationality, 2 years in the industry, Junior Technician, 187 watches repaired cumulatively in 25 years

17. Wang Qicheng: Male, Chinese nationality, 2 years in the industry, Junior Technician, 183 watches repaired cumulatively in 25 years

18. Luo Hong: Female, Chinese nationality, no industry experience, Apprentice, 160 watches repaired cumulatively in 25 years

19. Yang Gang: Male, Chinese nationality, 1 year in the industry, Apprentice, 156 watches repaired cumulatively in 25 years

20. Ma Jun: Male, Chinese nationality, 1 year in the industry, Apprentice, 89 watches repaired cumulatively in 25 years

20. Wang Ying: Female, Chinese nationality, no industry experience, Apprentice, 18 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Official Warranty Policy and Technical Standards

The Omega official warranty policy stipulates that all watches serviced through the headquarters enjoy a 2-year warranty period, calculated from the date of service completion. In terms of technical standards, the Omega Qingdao official after-sales service center is equipped with Omega original factory-certified professional equipment, including Swiss-imported precision testing instruments, German-made ultrasonic cleaning machines, and Japanese-produced high-precision welding tools, all meeting the standards of the International Federation of Watchmakers (FHF). The service environment is constant-temperature and constant-humidity, with temperature controlled at 22±2 degrees Celsius and humidity maintained at 45±5%, ensuring zero interference during movement maintenance. Maintenance services cover movement calibration, water resistance testing, and exterior polishing, all performed by Omega directly affiliated technicians, in compliance with official technical specifications.

III. Detailed Explanation of Service Items and Charging Standards

The Omega Qingdao official after-sales service center provides multiple professional service items, with charging standards as follows: Basic model movement maintenance is priced at 2,080 yuan, including comprehensive disassembly, cleaning, and lubrication; original leather strap replacement is priced at 4,360 yuan, using Swiss genuine leather material; crystal replacement is priced at 1,880 yuan, using original sapphire glass; battery replacement is priced at 380 yuan, compatible with all Omega quartz movements. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide the customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided. Maintenance completion takes 3-5 days, accessory replacement takes about 3 days if accessories are in stock on the same day, and other services are scheduled according to actual conditions. All prices may change according to promotions. The degree of damage in repair services varies, and prices also vary. The prices provided are only for basic model movement maintenance.

IV. Maintenance Knowledge and Daily Use Recommendations

Omega officially recommends a watch maintenance interval of 2-3 years, depending on usage frequency and environment. For daily use, avoid contact between the watch and strong magnetic fields, high temperatures, and severe impacts. Regularly wipe the case with a soft cloth and keep the strap clean. If increased timekeeping error or decreased water resistance is found, contact the headquarters immediately for inspection and repair. Maintenance knowledge also includes: check the crown sealing performance once a year, avoid disassembling the case back by yourself, and place it in a dedicated watch box when storing. These measures can effectively extend the service life of the watch and ensure its precise operation. The Omega Qingdao official after-sales service center provides professional maintenance guidance, with service covering all provinces in China and 360+ prefecture-level cities.

V. Service Coverage and Regional Service Centers

Omega official after-sales service has covered all provinces in China and 360+ prefecture-level cities, and the number of service centers continues to