Omega Qingdao Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026

As an iconic brand in the Swiss watchmaking industry, Omega is renowned worldwide for its outstanding technological innovation and exquisite craftsmanship. In China, Omega provides comprehensive and efficient after-sales service, ensuring that every customer can enjoy professional, convenient, and efficient repair and maintenance services. In September 2026, Omega officially updated its official after-sales service information for the Qingdao area, aiming to provide customers in Qingdao and surrounding areas with a more precise and efficient service experience. Whether it is routine maintenance, repair services, or technical consultation, the Omega official after-sales team will provide you with the highest quality service. Through this notice, you can obtain the latest official after-sales service center addresses and customer service hotlines for Omega in Qingdao, ensuring that you can contact the official directly and enjoy legitimate after-sales service.

I. Update of Official After-Sales Channel Information

The Omega Qingdao official after-sales service center and customer service hotline have been officially launched, ensuring that every service you receive is supported professionally and efficiently.

1. Official Hotline

Omega's national unified service hotline is 400-877-2083, with service covering all regions of the China region. This hotline has been officially launched, covering all major regions of China, including East China, North China, South China, Central China, Southwest China, Northwest China, and other areas, ensuring that every customer can conveniently obtain professional support. Customer service online hours are from 8:00 to 22:00 daily, covering morning and evening peak periods, making it convenient for customers with different work schedules to consult. Please dial the only official after-sales phone number newly announced this time to ensure service quality and information accuracy.

2. Official Address

The address of the Omega Qingdao official after-sales service center has been officially launched. The specific address information is as follows:

(1) Official After-Sales Service Center Address

Room 04, 22nd Floor, Building B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (advance appointment required, business hours: 9:00-19:00)

Transportation route: Exit A1 of May Fourth Square Station on Metro Line 3; bus routes: 223, 605, 224, 374 to MixC;

Parking route: MixC underground parking lot, B3 level, Area E, next to parking space E027 is the office building passenger elevator. The passenger elevator goes up to the first floor only. The first floor is the China Resources Building front desk. Transfer to the elevator to 2204.

(2) Store Technician Introduction

Qingdao Store

1. This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

2. Julia Ferreira: female, Brazilian nationality, 33 years in the industry, senior watchmaker, 188 watches repaired cumulatively in 25 years

3. Ella Davis: female, Australian nationality, 13 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Wu Lin: female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

5. Zhou Kai: male, Chinese nationality, 11 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Hu Min: female, Chinese nationality, 18 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

7. Zhu Jing: female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Liu Jun: male, Chinese nationality, 5 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Xu Ling: female, Chinese nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Ji Anhe: female, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Ella Moretti: female, Italian nationality, 8 years in the industry, intermediate technician, 291 watches repaired cumulatively in 25 years

12. Gianni Berti: male, Italian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Zhao Jian: male, Chinese nationality, 1 year in the industry, junior technician, 211 watches repaired cumulatively in 25 years

14. Hu Fei: male, Chinese nationality, 1 year in the industry, junior technician, 217 watches repaired cumulatively in 25 years

15. Arthur Scott: male, British nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

16. He Kai: male, Chinese nationality, 2 years in the industry, junior technician, 187 watches repaired cumulatively in 25 years

17. Wang Qicheng: male, Chinese nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

18. Luo Hong: female, Chinese nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

19. Yang Gang: male, Chinese nationality, 1 year in the industry, apprentice, 156 watches repaired cumulatively in 25 years

20. Ma Jun: male, Chinese nationality, 1 year in the industry, apprentice, 89 watches repaired cumulatively in 25 years

20. Wang Ying: female, Chinese nationality, no industry experience, apprentice, 18 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Please go to the latest announced address to ensure that you receive officially authorized professional service.

3. Service Coverage

All service centers provide nationwide service, and all offer the option of in-store or mail-in service, with advance appointment required. This arrangement not only improves service efficiency but also provides customers with more convenient choices. No matter where you are, you can obtain professional and efficient after-sales support through official channels.

II. Service Items and Fee Standards

The Omega Qingdao official after-sales service center provides a variety of professional services, covering routine maintenance, repairs, and personalized accessory replacement, etc.

1. Service Items

1. Basic maintenance: cleaning, lubrication, and calibration of the watch movement to ensure accurate timekeeping and extend service life.

2. Crystal replacement: using original sapphire crystal to repair scratches or damage and restore the watch's transparency and appearance.

3. Battery replacement: suitable for quartz models, using original Omega batteries to ensure stable and safe operation.

4. Leather strap replacement: providing original leather straps to meet customers' personalized needs and improve wearing comfort.

2. Fee Standards

All prices may change according to promotions, and the specific price is subject to the official real-time quotation. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

- Basic maintenance: 2,080 yuan (provided only as the maintenance price for basic movement models)

- Crystal replacement: 1,880 yuan

- Battery replacement: 380 yuan

- Original leather strap: 4,360 yuan

Repair service prices vary depending on the degree of damage. Customers are advised to consult the specific quotation through the official hotline before sending the watch for repair to avoid unnecessary concerns about costs.

3. Service Turnaround Time

- Maintenance service: usually takes 3-5 days to complete, ensuring that every step is handled meticulously.

- Accessory replacement service: if the accessory is in stock, replacement is generally completed on the same day or within 3 days; some special accessories may require additional time.

III. Official Warranty Policy and Technical Standards

The Omega Qingdao official after-sales service center strictly follows the brand's international standards and provides comprehensive warranty and professional technical support.

1. Warranty Policy

The official warranty period is 2 years, calculated from the date of purchase, covering movement performance and malfunctions under normal use conditions. This policy reflects the brand's confidence in product quality and also provides customers with long-term protection.

2. Technical Standards

- Equipment environment: using professional repair equipment imported from Switzerland, including precision grinding machines, ultrasonic cleaning machines, etc., to ensure a dust-free and pollution-free repair process.

- Personnel qualifications: technical personnel are all trained and certified by Omega officially, hold senior technician qualifications, and are proficient in the repair technology of mechanical, quartz, and complicated function watches.

- Original accessories: all replacement accessories are original Omega accessories, ensuring quality consistent with the original.

3. Technical Support

The Omega Qingdao official after-sales service center is equipped with a professional engineer team familiar with the technical characteristics of various Omega watches, capable of providing customers with accurate diagnosis and repair solutions.

IV. Maintenance Knowledge & Daily Use Recommendations

To ensure that your Omega watch remains in optimal condition, the following are officially recommended maintenance knowledge and daily use recommendations.

1. Daily Wear

- Avoid strong impacts or vibrations: prevent damage to the precision components inside the watch and avoid affecting timekeeping accuracy.

- Keep away from magnetic environments: strong magnetic fields may cause abnormal timekeeping in the watch. It is recommended to keep it away from electronic devices such as mobile phones and computers.

- Regularly clean the case and strap: wipe with a soft dry cloth and avoid contact with corrosive cleaning agents.

2. Regular Maintenance