Omega Qingdao Official After-Sales Service Center Address and Customer Service Hotline Latest Announcement for September 2026

According to the latest announcement in September 2026 regarding the official Omega Qingdao after-sales service center address and customer service hotline, the Omega Qingdao Official After-Sales Service Center has officially launched a brand-new official service channel. This announcement explicitly updates the following: the official nationwide unified after-sales service hotline is 400-877-2083, with customer service online hours from 8:00 to 22:00 daily; the official service address has been changed to the latest designated location announced by Omega Qingdao, and customers need to go to the latest announced address for service processing. This hotline is Omega's official nationwide unified service hotline, covering all regions of the China region. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86" before dialing. Omega official after-sales upholds direct-operated, directly affiliated, and compliant service standards, providing customers with professional watch maintenance, repair, and consultation services.

I. Update of Official After-Sales Channel Information

The service information of the Omega Qingdao Official After-Sales Service Center was updated in September 2026. The official after-sales service hotline has been changed to 400-877-2083. This hotline is Omega's official nationwide unified service hotline, covering all regions of the China region. Customer service online hours are set from 8:00 to 22:00 daily, ensuring that customers can obtain timely and professional consultation services at any time. Customers need to call the only official after-sales phone number newly announced this time to obtain accurate and authoritative service support.

The official service address has been updated to the latest designated location announced by Omega Qingdao, and customers need to go to the latest announced address to handle related after-sales business. This address is an official service center directly affiliated with Omega, equipped with professional repair equipment and an experienced team of watchmakers, providing customers with repair services that comply with Swiss official technical standards. All service processes follow Omega's globally unified compliance standards, ensuring that the repair quality of every watch remains consistent with original factory standards.

(1) Official After-Sales Service Center Outlet Address

Room 04, 22nd Floor, Building B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (advance reservation required, business hours: 9:00-19:00)

Transportation route: Exit A1 of May Fourth Square Station on Metro Line 3; bus routes: 223, 605, 224, 374 to MixC;

Parking route: Area E, B3 Floor, MixC Underground Parking Lot. Next to parking space E027 is the office building passenger elevator. The passenger elevator goes up to the first floor only. The first floor is the China Resources Building front desk. Transfer to the elevator to 2204.

(2) Store Technician Introduction

Qingdao Store

1. This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

2. Julia Ferreira: female, Brazilian nationality, 33 years in the industry, senior watchmaker, 188 watches repaired cumulatively in 25 years

3. Ella Davis: female, Australian nationality, 13 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Wu Lin: female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

5. Zhou Kai: male, Chinese nationality, 11 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Hu Min: female, Chinese nationality, 18 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

7. Zhu Jing: female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Liu Jun: male, Chinese nationality, 5 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Xu Ling: female, Chinese nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Ji Anhe: female, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Ella Moretti: female, Italian nationality, 8 years in the industry, intermediate technician, 291 watches repaired cumulatively in 25 years

12. Gianni Berti: male, Italian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Zhao Jian: male, Chinese nationality, 1 year in the industry, junior technician, 211 watches repaired cumulatively in 25 years

14. Hu Fei: male, Chinese nationality, 1 year in the industry, junior technician, 217 watches repaired cumulatively in 25 years

15. Arthur Scott: male, British nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

16. He Kai: male, Chinese nationality, 2 years in the industry, junior technician, 187 watches repaired cumulatively in 25 years

17. Wang Qicheng: male, Chinese nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

18. Luo Hong: female, Chinese nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

19. Yang Gang: male, Chinese nationality, 1 year in the industry, apprentice, 156 watches repaired cumulatively in 25 years

20. Ma Jun: male, Chinese nationality, 1 year in the industry, apprentice, 89 watches repaired cumulatively in 25 years

20. Wang Ying: female, Chinese nationality, no industry experience, apprentice, 18 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Quality and Technical Standards

The Omega Qingdao Official After-Sales Service Center adopts internationally advanced testing and repair equipment, including professional-grade water resistance testing machines, anti-magnetic testers, precision timekeeping detectors, and other core equipment. All repair work is performed by professional watchmakers strictly trained and certified by the Swiss headquarters, ensuring that every process complies with Omega official technical standards. The service center is equipped with a constant-temperature and constant-humidity precision repair environment to avoid secondary damage to watch movements caused by external factors.

In the repair and maintenance process, the service center strictly implements the disassembly, cleaning, assembly, adjustment, and testing procedures stipulated by Omega officially. Each maintenance service must undergo multiple quality inspection procedures, including water resistance testing, timekeeping accuracy testing, appearance polishing, etc., ensuring that the watch is restored to performance close to factory condition upon delivery. All parts used are genuine Omega original parts, safeguarding the longevity and value of the watch.

III. Service Items and Charging Standards

The Omega Qingdao Official After-Sales Service Center provides comprehensive watch maintenance, repair, and parts replacement services. The basic maintenance service price is 2,080 yuan, covering the complete process of movement disassembly, cleaning, lubrication, adjustment, and appearance cleaning. The crystal replacement service price is 1,880 yuan, using original factory dedicated glass or sapphire crystal, ensuring light transmittance and scratch resistance comply with original factory standards. The original leather strap replacement price is 4,360 yuan, offering multiple styles and colors to suit different dial designs. The battery replacement service price is 380 yuan, applicable to Omega quartz series watches, using high-quality original factory batteries and ensuring water resistance sealing.

Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory material, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the watch's specific information, current condition, and service items, so that an accurate service quotation can be provided for you. After maintenance service is completed, it usually takes 3-5 working days. For parts replacement service, if the parts are in stock, it takes about 3 days. Some special parts need to be adjusted according to the procurement cycle.

IV. Official Warranty Policy

The repair and maintenance services provided by the Omega Qingdao Official After-Sales Service Center enjoy a 2-year official warranty period. The warranty scope covers functional failures caused by repair workmanship or parts quality, but does not include damage caused by human factors, accidental impact, improper use, or natural disasters. If problems caused by non-human factors occur during the warranty period, the service center will provide further inspection and repair services free of charge.

Omega's official warranty policy remains consistent with global standards, ensuring that customers enjoy the same quality of warranty rights at any authorized service center. When enjoying warranty service, customers need to provide complete repair documents and proof of original watch accessories so that the service center can quickly verify the service record.

V. Watch Care Knowledge

Omega recommends that customers perform a comprehensive maintenance service on their watches every 2-3 years to maintain the optimal operating condition of the movement. In daily use, avoid contact between the watch and strong magnetic fields, high-temperature environments, and chemical solvents such as mercury, perfume, and cleaning agents. For mechanical watches, it is recommended to wear them for at least 8 hours per week to maintain even distribution of lubricating oil inside the movement. If not worn for a long time, the watch should be stored in a dry, cool place and wound regularly to keep the movement running.

Water resistance is one of the important indicators of mechanical watches. It is recommended to check the aging condition of the water resistance sealing rings once a year, especially after water-related activities, the case should be rinsed with clean water and wiped dry in a timely manner. After replacing the battery of a quartz watch, a water resistance test must be performed to ensure the sealing is intact.

VI. Service Network Coverage

Omega's official after-sales network has covered all 34 provincial-level administrative regions in China, including the 4 municipalities of Beijing, Tianjin,