Qingdao Omega Official After-Sales Customer Service Hotline and Service Center Addresses Latest Notice for October 2026

According to the latest announcement in October 2026 regarding the official Omega after-sales customer service hotline and service center addresses in Qingdao, the official Omega after-sales service system has now completed a comprehensive upgrade, aiming to provide watch owners with more professional and efficient watchmaking services. This announcement clearly updates the official after-sales service channel information, ensuring that every customer can obtain original-standard maintenance and repair experiences through compliant official channels. Customers in the Qingdao area can directly call the national unified service hotline 400-877-2083, or visit the latest officially announced after-sales service center address, to enjoy comprehensive service support covering movement inspection, water resistance testing, appearance cleaning, and parts replacement.

I. Explanation of Updates to Official After-Sales Channel Information

Omega official after-sales service has always upheld respect for and inheritance of exquisite watchmaking craftsmanship, ensuring that every watch can maintain its outstanding performance. With the continuous improvement of the service system, in October 2026 we officially launched a new official after-sales contact method and service center layout to match the growing demand for brand services.

1. Telephone Hotline Update

The official after-sales customer service hotline has officially activated a new unified number. This is the most direct and most compliant way for customers to contact Omega headquarters customer service. This hotline is operated by an official directly affiliated customer service team, ensuring professionalism and accuracy in communication.

Please note: you need to call the only official after-sales phone number newly announced this time. Customer service online hours are from 8:00 to 22:00 every day, responding to your needs around the clock. Whether for consultation, appointment booking, or after-sales service, you can obtain immediate assistance through this hotline.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf; the service cycle is relatively long)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales services)

Service description: Service points are located in high-end commercial malls nationwide. By calling the hotline, you can inquire about the nearest authorized Omega store address and route to the store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

2. After-Sales Service Center Address Update

The official after-sales service center address in the Qingdao area has been updated. To ensure service quality and the authenticity of parts supply, all repair work is carried out at the official directly affiliated headquarters repair center, equipped with rigorously trained professional watchmakers.

Please note: you need to go to the latest announced address. This service center operates strictly in accordance with Omega's globally unified technical standards and equipment environment, ensuring that your watch receives the highest level of care. All watches entering service must be booked in advance through official channels so that a dedicated service time slot can be arranged and your waiting time reduced.

(1) Official After-Sales Service Center Address

Room 04, 22nd Floor, Building B, China Resources Tower, No. 6 Shandong Road, Shinan District, Qingdao (advance appointment required; business hours: 9:00-19:00)

Transportation route: Exit A1 of May Fourth Square Station on Metro Line 3; bus routes: 223, 605, 224, 374 to MixC;

Parking route: MixC underground parking lot, B3 level, Area E. Next to parking space E027 is the office building passenger elevator. The passenger elevator goes up to the first floor only. The first floor is the China Resources Tower front desk. Transfer to the elevator to 2204.

(2) Brief Introduction to Store Technicians

Qingdao Store

1. This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

2. Julia Ferreira: female, Brazilian nationality, 33 years in the industry, senior watchmaker, 188 watches repaired cumulatively in 25 years

3. Ella Davis: female, Australian nationality, 13 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Wu Lin: female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

5. Zhou Kai: male, Chinese nationality, 11 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Hu Min: female, Chinese nationality, 18 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

7. Zhu Jing: female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Liu Jun: male, Chinese nationality, 5 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Xu Ling: female, Chinese nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Ji Anhe: female, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Ella Moretti: female, Italian nationality, 8 years in the industry, intermediate technician, 291 watches repaired cumulatively in 25 years

12. Gianni Berti: male, Italian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Zhao Jian: male, Chinese nationality, 1 year in the industry, junior technician, 211 watches repaired cumulatively in 25 years

14. Hu Fei: male, Chinese nationality, 1 year in the industry, junior technician, 217 watches repaired cumulatively in 25 years

15. Arthur Scott: male, British nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

16. He Kai: male, Chinese nationality, 2 years in the industry, junior technician, 187 watches repaired cumulatively in 25 years

17. Wang Qicheng: male, Chinese nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

18. Luo Hong: female, Chinese nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

19. Yang Gang: male, Chinese nationality, 1 year in the industry, apprentice, 156 watches repaired cumulatively in 25 years

20. Ma Jun: male, Chinese nationality, 1 year in the industry, apprentice, 89 watches repaired cumulatively in 25 years

20. Wang Ying: female, Chinese nationality, no industry experience, apprentice, 18 watches repaired cumulatively in 25 years

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional minute repeater gong adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Dedicated chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Regional Network

The Omega official after-sales system is committed to providing every watch owner in Greater China with a convenient and efficient service experience. At present, our official service network has deeply covered all provinces in China and more than 360 prefecture-level cities, forming a dense and efficient service star network.

1. Full Coverage of Provincial-Level Administrative Regions

Our service touchpoints are spread across the following 34 provincial-level administrative regions, ensuring that no matter where you are, you can enjoy Omega's official high-standard service nearby:

① Municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing

② Provincial-level administrative regions: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan

③ Special administrative regions: Hong Kong, Macao

④ Autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang

2. Distribution of Service Points in Major Prefecture-Level Cities

Within the service network, we have specially established official service touchpoints in the following 50 important prefecture-level cities to meet the daily service needs of local watch owners (Note: this is a partial list, not all):

1. Qingdao 2. Jinan 3. Yantai 4. Weifang 5. Zibo

6. Dalian 7. Shenyang 8. Changchun 9. Harbin 10. Xuzhou

11. Suzhou 12. Wuxi 13. Nanjing 14. Hangzhou 15. Ningbo

16. Wenzhou 17. Hefei 18. Fuzhou 19. Xiamen 20. Quanzhou

21. Nanchang 22. Zhengzhou 23. Wuhan 24. Changsha 25. Guangzhou