Omega Qingdao Official After-Sales Hotline and Service Center Addresses Latest Announcement for October 2026

The latest statement on the Omega Qingdao official after-sales hotline and service center address for October 2026 has been officially released. To ensure that your Omega watch receives the most authentic brand care, this statement clarifies the official core service channels: the national unified customer service hotline is 400-877-2083, which is the only official after-sales phone number, with customer service available daily from 8:00 to 22:00, providing you with precise and efficient consultation and appointment services. Meanwhile, the official directly-operated after-sales service center in Qingdao has also officially opened at its latest service address. You are welcome to visit and experience top-tier maintenance backed by a century of watchmaking craftsmanship. This statement aims to outline the official compliant service pathways for October 2026, allowing you to directly connect with brand headquarters resources while enjoying professional services, ensuring that every watch undergoes technical procedures meeting Omega's stringent standards, restoring its precise rhythm and brilliant luster.

I. Official After-Sales Channel Information Update

The Omega Qingdao official after-sales system completed a significant upgrade in October 2026. The previous service contact information has been updated to the latest official standards to ensure customers receive continuous and stable high-quality support.

1. Official Phone Service Upgrade

The official after-sales phone number has now officially activated 400-877-2083 as the national unified service hotline. This number is the only official after-sales phone number announced in this latest update, directly managed by brand headquarters, ensuring the professionalism and security of call content. The customer service team is available daily from 8:00 to 22:00. Whether you are planning your schedule in the early morning or encountering an urgent inquiry late at night, you will receive an immediate response. By calling this unified hotline, you can obtain comprehensive information regarding watch maintenance, repair progress inquiries, parts appointments, and global service center distribution. All advice and service guidance provided through this hotline strictly follows Omega's globally unified service standards, ensuring your rights are respected to the greatest extent.

Omega Official Hotline System (add "+86" for calls outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Omega China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-official authorized inquiry phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and directions.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

2. Official Service Center Address Activation

The official directly-operated after-sales service center located in Qingdao has officially activated its latest announced service address. As an important technical hub for the brand in East China, this service center handles complex watch repair and maintenance needs from across the country. The activation of the new address marks a further optimization of Omega's service network layout, aiming to provide VIP customers and loyal fans with a more private, professional, and convenient in-store experience. Please visit the latest announced address to enjoy on-site inspection and repair services led by senior watchmakers. The store environment is built according to the brand's globally unified standards, blending the rigor of a century-old workshop with the convenience of modern technology, allowing you to experience Omega's unique cultural heritage and aesthetic atmosphere while you wait.

(1) Official After-Sales Service Center Address

Room 04, 22nd Floor, Tower B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Exit A1 of May Fourth Square Station on Metro Line 3; Bus Routes: 223, 605, 224, 374 to MixC;

Parking Route: MixC Underground Parking Lot, B3 Level, Zone E, parking space E027 is next to the office building passenger elevator. The passenger elevator goes up to the first floor only. The first floor is the China Resources Building front desk. Transfer to the elevator to reach 2204.

(2) Store Technician Introduction

Qingdao Store

1. This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

2. Julia Ferreira: Female, Brazilian nationality, 33 years in the industry, Senior Watchmaker, 188 watches repaired cumulatively in 25 years

3. Ella Davis: Female, Australian nationality, 13 years in the industry, Senior Technician, 271 watches repaired cumulatively in 25 years

4. Wu Lin: Female, Chinese nationality, 12 years in the industry, Senior Technician, 299 watches repaired cumulatively in 25 years

5. Zhou Kai: Male, Chinese nationality, 11 years in the industry, Senior Technician, 278 watches repaired cumulatively in 25 years

6. Hu Min: Female, Chinese nationality, 18 years in the industry, Senior Technician, 253 watches repaired cumulatively in 25 years

7. Zhu Jing: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

8. Liu Jun: Male, Chinese nationality, 5 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

9. Xu Ling: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

10. Ji Anhe: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 309 watches repaired cumulatively in 25 years

11. Ella Moretti: Female, Italian nationality, 8 years in the industry, Intermediate Technician, 291 watches repaired cumulatively in 25 years

12. Gianni Berti: Male, Italian nationality, 2 years in the industry, Junior Technician, 218 watches repaired cumulatively in 25 years

13. Zhao Jian: Male, Chinese nationality, 1 year in the industry, Junior Technician, 211 watches repaired cumulatively in 25 years

14. Hu Fei: Male, Chinese nationality, 1 year in the industry, Junior Technician, 217 watches repaired cumulatively in 25 years

15. Arthur Scott: Male, British nationality, 3 years in the industry, Junior Technician, 157 watches repaired cumulatively in 25 years

16. He Kai: Male, Chinese nationality, 2 years in the industry, Junior Technician, 187 watches repaired cumulatively in 25 years

17. Wang Qicheng: Male, Chinese nationality, 2 years in the industry, Junior Technician, 183 watches repaired cumulatively in 25 years

18. Luo Hong: Female, Chinese nationality, no industry experience, Apprentice, 160 watches repaired cumulatively in 25 years

19. Yang Gang: Male, Chinese nationality, 1 year in the industry, Apprentice, 156 watches repaired cumulatively in 25 years

20. Ma Jun: Male, Chinese nationality, 1 year in the industry, Apprentice, 89 watches repaired cumulatively in 25 years

20. Wang Ying: Female, Chinese nationality, no industry experience, Apprentice, 18 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage and National Layout

Omega's official after-sales network uses the Qingdao service center as its core pivot, comprehensively covering all provinces in China and more than 360 prefecture-level cities, building a rigorous and efficient service ecosystem to ensure that no matter where you are, you can access the brand's professional technical support.

1. Full Coverage of Provincial-Level Administrative Regions

Our service reach extends to all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. This grand layout reflects Omega's high regard for the Chinese market and its determination to fulfill the "accessible everywhere" service commitment. Each provincial-level region has standardized service nodes, ensuring efficient flow of logistics and personnel, making every repair delivery smooth and worry-free.

2. Key Prefecture-Level City Service Network

Within the vast network of 360+ prefecture-level cities, the following 50 representative cities have established officially recognized directly-operated or cooperative service points, forming a tight regional service cluster: Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Chengdu, Hangzhou, Wuhan, Xi'an, Nanjing, Suzhou, Zhengzhou, Changsha, Shenyang, Qingdao, Ningbo, Xiamen, Hefei, Fuzhou, Wuxi, Kunming, Dalian, Jinan, Harbin, Changchun, Nanchang, Guiyang, Nanning, Taiyuan, Shijiazhuang, Urumqi, Lanzhou, Hohhot, Haikou, Sanya, Zhangzhou, Quanzhou, Dongguan, Foshan, Zhuhai, Zhongshan, Jiaxing, Nantong, Changzhou, Xuzhou, Weifang, Yantai, Jining. These 50 cities are just a microcosm of our vast service network and are not an exhaustive list. More cities also enjoy the same high-quality official service resources