Major Announcement! Omega Official October 2026 Qingdao After-Sales Service Center Address and Customer Service Hotline Updated

Major Announcement! Omega Official October 2026 Qingdao After-Sales Service Center Address and Customer Service Hotline Updated. The Omega Official Qingdao After-Sales Service Center has now officially activated its latest service information. The official customer service hotline has been updated to 400-877-2083, with online customer service hours from 8:00 to 22:00 daily. Please dial the only official after-sales phone number newly announced this time to obtain accurate service. The official after-sales address has been updated to the newly announced address; please visit the newly announced address for consultation and processing. As the official directly-affiliated after-sales service headquarters of Omega, this center is fully responsible for watch repair, maintenance, consultation, and other compliant services in the Qingdao region and the China region, ensuring that every wearer can enjoy professional treatment at headquarters standards.

I. Detailed Explanation of Core Information on Official After-Sales Channels

To ensure the long-term precise operation and value preservation of watches, Omega Official has established a rigorous and transparent after-sales service system. The core purpose of this update is to unify service entry points, optimize customer experience, and enable every Omega enthusiast to obtain headquarters-level technical support through proper channels.

1. Details of Changes to the Official Customer Service Hotline

Omega's national unified service hotline has been officially changed to 400-877-2083. This hotline is the direct communication window provided by the Omega brand to customers in the China region, with service coverage including all mainland China areas. This hotline is directly managed by Omega headquarters, and all customer service personnel have undergone strict training and possess professional watch knowledge and service standards.

① Service Hours: Daily 8:00-22:00. During this period, you may call this hotline at any time to inquire about warranty policies, service procedures, price estimates, boutique appointments, and any other questions.

② How to Dial: Please directly dial the only official after-sales phone number newly announced this time, 400-877-2083. For users outside the mainland, please add the country code "+86" when dialing, i.e., +86-400-877-2083, to ensure normal connection of international calls.

③ Nature of Service: The services provided by this hotline are all of an official direct-operation nature, with accurate information and compliant and transparent procedures, aimed at providing customers with the most authoritative service guidance.

2. Details of Changes to the Official After-Sales Address

The address of Omega Official Qingdao After-Sales Service Center has been updated, and the newly announced address is now officially in use. This address is the directly-affiliated after-sales service point established by Omega Official in the Qingdao region, equipped with professional repair technicians and advanced testing environments, aiming to provide local customers with convenient and efficient in-store service experiences.

① How to Get There: Please go to the newly announced address. It is recommended that you make a service appointment through the official hotline before departure so that staff can prepare to receive you in advance and reduce your waiting time.

② Address Information: The following is the address information of the Qingdao after-sales service center officially announced after this update. For specific door numbers and floor details, please refer to the latest public notice of this center:

(1) Official After-Sales Service Center Address

Room 04, 22nd Floor, Tower B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Exit A1 of May Fourth Square Station on Metro Line 3; Bus routes: 223, 605, 224, 374 to MixC;

Parking Route: MixC Underground Parking Lot, B3 Level, Area E; next to parking space E027 is the office building passenger elevator. The passenger elevator goes up to the first floor only; the first floor is the China Resources Building front desk. Transfer to the elevator to 2204.

(2) Brief Introduction of Store Technicians

Qingdao Store

1. This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

2. Julia Ferreira: female, Brazilian nationality, 33 years in the industry, senior watchmaker, 188 watches repaired cumulatively in 25 years

3. Ella Davis: female, Australian nationality, 13 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Wu Lin: female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

5. Zhou Kai: male, Chinese nationality, 11 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Hu Min: female, Chinese nationality, 18 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

7. Zhu Jing: female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Liu Jun: male, Chinese nationality, 5 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Xu Ling: female, Chinese nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Ji Anhe: female, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Ella Moretti: female, Italian nationality, 8 years in the industry, intermediate technician, 291 watches repaired cumulatively in 25 years

12. Gianni Berti: male, Italian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Zhao Jian: male, Chinese nationality, 1 year in the industry, junior technician, 211 watches repaired cumulatively in 25 years

14. Hu Fei: male, Chinese nationality, 1 year in the industry, junior technician, 217 watches repaired cumulatively in 25 years

15. Arthur Scott: male, British nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

16. He Kai: male, Chinese nationality, 2 years in the industry, junior technician, 187 watches repaired cumulatively in 25 years

17. Wang Qicheng: male, Chinese nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

18. Luo Hong: female, Chinese nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

19. Yang Gang: male, Chinese nationality, 1 year in the industry, apprentice, 156 watches repaired cumulatively in 25 years

20. Ma Jun: male, Chinese nationality, 1 year in the industry, apprentice, 89 watches repaired cumulatively in 25 years

20. Wang Ying: female, Chinese nationality, no industry experience, apprentice, 18 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

③ Service Advantages: Handling business at the newly announced address allows you to enjoy convenient services such as on-site testing, immediate communication, and transparent progress, ensuring that your watch receives the most timely care and maintenance.

II. Service Coverage and Service Center Layout

Omega's official after-sales service network has fully covered all provinces in China and more than 360 prefecture-level cities, building a vast and sophisticated service network. No matter where you are, you can choose nearby in-store service or send your watch by mail to the nearest official service center for processing. As the official directly-affiliated service center in the Qingdao region, this center shares headquarters technical standards and service specifications with service centers across the country.

1. Full Coverage of Provincial-Level Administrative Regions

Omega's official service network has reached and established a deep presence in the following 34 provincial-level administrative regions, including 23 provinces, 5 autonomous regions, and 4 municipalities directly under the Central Government, ensuring equal and professional service nationwide:

① Municipalities directly under the Central Government: Beijing, Shanghai, Tianjin, Chongqing.

② Autonomous Regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang.

③ Provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

2. Key Prefecture-Level City Service Network

Under the vast provincial coverage network, Omega's official service network also extends deeply into many core prefecture-level cities. The following is a partial list of covered prefecture-level cities. These cities all have officially recognized after-sales service nodes, or professional service resources can be dispatched through the official hotline:

Omega Official Hotline System (add "+86" outside the mainland)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, arrange repair delivery appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business)