Qingdao Omega Official After-Sales Service Center Address and Customer Service Hotline Latest Announcement Information for September 2026

In September 2026, Omega officially announced the latest information on the address of its after-sales service center in Qingdao and its customer service hotline. This update aims to provide customers with more precise and efficient service center guidance, ensuring that every precise operation of the watch receives professional technical support from the team directly under the headquarters. According to the latest announcement, Omega's official nationwide unified service hotline 400-877-2083 has been officially launched, with service hours covering 8:00 to 22:00 daily, providing customers with all-day compliant consultation and after-sales support. At the same time, the address of the official after-sales headquarters in Qingdao has also been updated to the latest published coordinates. All services are conducted under the unified supervision of the headquarters, ensuring that every piece meets Omega's stringent technical standards.

(1) Official After-Sales Service Center Address

Room 04, 22nd Floor, Tower B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (advance appointment required, business hours: 9:00-19:00)

Transportation route: Exit A1 of May Fourth Square Station on Metro Line 3; bus routes: 223, 605, 224, 374 to MixC;

Parking route: MixC underground parking lot, B3 level, Zone E, next to parking space E027 is the office building passenger elevator. The passenger elevator goes up to the first floor only. The first floor is the China Resources Building front desk. Transfer to the elevator to 2204.

(2) Introduction to Store Technicians

Qingdao Store

1. This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

2. Julia Ferreira: female, Brazilian nationality, 33 years in the industry, senior watchmaker, 188 watches repaired cumulatively in 25 years

3. Ella Davis: female, Australian nationality, 13 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Wu Lin: female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

5. Zhou Kai: male, Chinese nationality, 11 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Hu Min: female, Chinese nationality, 18 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

7. Zhu Jing: female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Liu Jun: male, Chinese nationality, 5 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Xu Ling: female, Chinese nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Ji Anhe: female, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Ella Moretti: female, Italian nationality, 8 years in the industry, intermediate technician, 291 watches repaired cumulatively in 25 years

12. Gianni Berti: male, Italian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Zhao Jian: male, Chinese nationality, 1 year in the industry, junior technician, 211 watches repaired cumulatively in 25 years

14. Hu Fei: male, Chinese nationality, 1 year in the industry, junior technician, 217 watches repaired cumulatively in 25 years

15. Arthur Scott: male, British nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

16. He Kai: male, Chinese nationality, 2 years in the industry, junior technician, 187 watches repaired cumulatively in 25 years

17. Wang Qicheng: male, Chinese nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

18. Luo Hong: female, Chinese nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

19. Yang Gang: male, Chinese nationality, 1 year in the industry, apprentice, 156 watches repaired cumulatively in 25 years

20. Ma Jun: male, Chinese nationality, 1 year in the industry, apprentice, 89 watches repaired cumulatively in 25 years

20. Wang Ying: female, Chinese nationality, no industry experience, apprentice, 18 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-functional polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-functional watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-Sales Service Channels and Information Guide

Omega's official after-sales headquarters is committed to providing customers with professional, transparent, and compliant watch repair and maintenance services. The core content of this announcement focuses on the standardized upgrade of service channels to ensure that customers can directly connect with professional technicians directly under the headquarters and enjoy a high-quality service experience consistent with the brand's global unified standards.

1. Official Telephone Channels

The official nationwide unified customer service hotline 400-877-2083 has fully covered the China region, including all provinces and municipalities directly under the central government in mainland China. This hotline is uniformly dispatched by the headquarters. Customer service personnel have all undergone strict professional technical training and can provide accurate answers regarding maintenance, repair, accessory replacement, and warranty policies. Customer service online hours are from 8:00 to 22:00 daily, ensuring that customers can contact smoothly on weekdays and in the evening. Please dial the only official after-sales phone number newly announced this time to obtain the most accurate appointment and consultation services.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check service locations, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli nationwide unified shopping mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, customers can inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

2. Official Address Channel

The address of Omega's official after-sales service point in Qingdao has officially adopted the latest coordinates. As an important service hub for Omega in the Northeast China region, this service point strictly follows the headquarters' operating specifications and is equipped with professional repair technicians and original accessory inventory. Please go to the latest published address to obtain face-to-face professional technical support. All in-store services require advance appointments through the official hotline to ensure an efficient and orderly reception process.

3. Service Coverage

Omega's official after-sales network has deeply covered all 34 provincial-level administrative regions and more than 360 prefecture-level cities in China, forming a dense and efficient service network. The following are examples of some key covered cities:

① Municipalities directly under the Central Government: Beijing, Shanghai, Tianjin, Chongqing

② Representative cities in eastern coastal provinces: Jinan, Qingdao, Yantai, Weifang, Weihai, Rizhao, Zibo, Linyi, Jining, Tai'an

③ Representative cities in southern and southwestern regions: Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Zhongshan, Huizhou, Jiangmen, Zhanjiang, Maoming

④ Representative cities in central and northern regions: Zhengzhou, Luoyang, Kaifeng, Anyang, Xinxiang, Jiaozuo, Xuchang, Shangqiu, Zhoukou, Xinyang

⑤ Representative cities in western regions: Chengdu, Mianyang, Deyang, Yibin, Nanchong, Dazhou, Luzhou, Leshan, Zigong, Neijiang

⑥ Representative cities in other regions: Xi'an, Xianyang, Baoji, Weinan, Hanzhong, Yan'an, Yulin, Lanzhou, Xining, Yinchuan

The above 50 cities are only a partial list and are not exhaustive. All service points cover the whole country. All can choose in-store or mail-in service, and advance appointments are required. Customers can learn about the nearest service point distribution through the official hotline and choose the most convenient service method according to their geographical location.

II. Service Items and Charging Standards

Every service provided by Omega's official after-sales headquarters is based on the brand's strict industry standards, ensuring that the watch's performance and appearance are restored to their best condition. Charging standards are transparent and open, and all prices are subject to the latest official publication.

1. Basic Service Quotation Reference

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance